Bluebird Care Harrow and Brent

What inspectors found

From the Care Quality Commission's assessment published 20 January 2025 (assessment visit 20 November 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Risks to people's safety and wellbeing had been assessed. Comprehensive risk assessments were in place to help protect people. Systems were in place to help investigate accidents, incidents, complaints, and safeguarding and ensure these were learnt from. Effective systems were in place to safely recruit staff. Staff were trained and supported appropriately. People’s medicines were managed safely. An electronic system was in place to monitor staff timekeeping and punctuality. Systems were in place to help prevent and control infections. Staff and management communicated and worked with other agencies to help keep people safe.

2. Effective

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Staff were supported appropriately by the registered manager. Staff had their competency assessed to help ensure they had the appropriate skills and knowledge to effectively support people. People received care and support that met their individual needs and abilities. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated to help ensure they reflected people’s changing needs. People’s equality and diversity needs were respected and met. Staff monitored people’s health and wellbeing.

3. Responsive

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People received personalised care and support that met their needs. Care plans included clear details about people’s individual support needs. They included clear information about people’s communication needs. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated to help ensure they reflected people’s changing needs. Complaints were managed appropriately. People’s equality and diversity needs were respected and met.

4. Well-led

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Effective governance systems were in place to help monitor various aspects of the service. Management had a clear overview of the service. Systems were in place for monitoring and improving the quality of the service. Staff spoke positively about management of the service. Management sought feedback from people and relatives. They worked in partnership with others to assess, monitor and improve the quality of the service. Management was open and transparent throughout the assessment process and responded to any requests positively.