Hinds Care and Support Services

What inspectors found

From the Care Quality Commission's assessment published 2 January 2025 (assessment visit 29 May 2024). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   We assessed 3 quality statements in the safe key question and found 2 breaches of regulations in relation to safe care and effective staffing. This was because the provider did not always assess risks to people’s health and safety. Care plans and risk assessments did not have enough information to guide staff to manage risks that had been identified. The training records reviewed showed there were several gaps. Staff did not always have the required level of training the provider considered mandatory to carry out their role effectively. However, staff were recruited safely. There was an effective system in place to manage and monitor any safeguarding concerns.

2. Caring

   GGood Good

   We assessed 1 quality statement in the caring key question. Relatives told us that staff were caring and provided good care to their relatives.

3. Responsive

   GGood Good

   The care planning process was not effective enough. There was not always enough information in care plans to meet people’s diverse needs. People’s likes and preferences were not always recorded.

4. Well-led

   –No rating No rating

   We assessed 1 quality statement in the well-led key question. We identified 1 breach of the regulation regarding governance. The provider failed to pick up shortfalls identified at this assessment. The provider did not have a robust system in place to check and monitor the quality of care. This meant people could not be assured that there was clear oversight of the service.