Trustline Care

ArtGeorge Service (UK) Limited is a domiciliary care agency which provides personal care to older people living in their own home. At the time of our inspection there were two people using the service. Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People who used the service were protected from harm and abuse. There were systems to ensure risks in relation to people receiving personal care were assessed and plans were put into place to manage such risks. Overall, the service recruited potential care staff safely. The service had systems to ensure medicines were managed safely. Sufficient staff were deployed to meet people's needs. The service had systems to protect people from the risk of infections.

The provider assessed people's needs prior to providing care and support to ensure the service was able to meet their needs. The registered manager had a plan in place to ensure prospective care workers received training needed to support people effectively. The service had systems to manage emergencies effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.