24/7 Assured Care Services Limited
Home care, Brent
Good
Rated on
Rating from the Care Quality Commission.
24/7 Assured Care Services Limited: inspection record
Rated Good in March 2021, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in March 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 6 years ago.
How it compares locally
- One of 59 Good home care services in Brent, out of 69 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 31 March 2021. Quoted under the Open Government Licence.
About the service: 24/7 Assured Care Services Limited is a domiciliary care agency which provides care to people in their homes. At the time of our inspection the service provided some form of support to a total of 38 people, of which 9 people received personal care support. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service: People who received care from the service told us they were well supported by care workers. This was confirmed by relatives we spoke with. They told us people were safe when they were cared for by care workers. There were systems in place to safeguard people from the risk of possible harm. Staff we spoke with understood their responsibilities with regards to safeguarding people. Safe recruitment procedures were in place.
Read the full summary
Our previous inspection found the monitoring system for punctuality and attendance was ineffective. However, during this focused inspection we observed that the service had implemented an electronic monitoring system. This enabled the registered manager to continuously monitor staff punctuality and attendance. Feedback obtained indicated that there were no issues with care worker's punctuality and attendance.
Appropriate risk assessments were in place and covered areas such as the environment, mobility, seizures and diabetes.
Our previous inspection found people did not always receive personalised care. Care plans failed to include detailed guidance about people's needs and the support they required. During this focused inspection we found the service had taken appropriate action to address this and had implemented new format care plans. These were person-centred and included clear information about what people's needs were and what support they required.
Medicines were managed safely. Administration of medicines were recorded electronically.
People, relatives and staff spoke positively about the registered manager and felt able to raise concerns and were confident that these would be addressed. Procedures were in place to respond to complaints.
Our previous inspection found that there were some instances where the service failed to effectively check various aspects of the service and we found a breach of regulation. During this focused inspection, we observed that the service had made improvements and had an effective system in place to monitor the quality of the service and enable learning and improvement.
More information is in the full report.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 13 Chestnut Grove, Wembley, HA0 2LX |
|---|---|
| Neighbourhood | Sudbury, Brent |
| Phone | 07506 139573 |
| Registered manager | Cathyanna Seri |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 31 March 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | 24/7 Assured Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07254413 (opens Companies House) |
Nearest alternatives
- G Krystal Care Services Home care, 0.1 miles awayGood
- G Striving For Independence Care Solutions Home care, 0.4 miles awayGood
- G Callaway Care and Support Limited Home care, 0.5 miles awayGood
- G Unique Personnel (UK) Limited Brent Home care, 0.8 miles awayGood
- G Sunrise Care Domiciliary Agency Home care, 1 mile awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does 24/7 Assured Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for 24/7 Assured Care Services Limited.
- When was 24/7 Assured Care Services Limited last inspected?
- The Care Quality Commission's latest rating for 24/7 Assured Care Services Limited was published on 31 March 2021.
- Who runs 24/7 Assured Care Services Limited?
- 24/7 Assured Care Services Limited is run by 24/7 Assured Care Services Limited.
- What is 24/7 Assured Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 March 2021.