Home Care Heroes Ltd

Home Care Heroes (HCH) Ltd is a domiciliary care agency providing personal care to people living in their own home or flat. The service currently provides support to two people. Not everyone who uses a domiciliary care agency may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's support plans were person centred and contained detailed information about people and what was important to them. Medicines were managed safely. People were protected from the risk of infection. Systems were in place to ensure people were safeguarded from abuse. Risks to people were assessed, monitored and managed.

The provider worked well with other health care professionals supporting people to live a healthy life. Care workers were well trained and had regular meetings. Staff received regular, useful and engaging supervision from senior staff members. The staff appraisal system ensured all staff were working to the same vision and values as the provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.