Sihara Care - Wembley

What inspectors found

From the Care Quality Commission's assessment published 6 January 2025 (assessment visit 8 November 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Effective systems were in place to safely recruit staff. Staff were trained and supported appropriately. The majority of risks to people's safety had been assessed. However, some risk assessments lacked detail around how to mitigate risks. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. People’s medicines were managed safely. An electronic system was in place to monitor staff timekeeping and punctuality. Systems were in place to help prevent and control infections. Staff and management communicated and worked with other agencies to help keep people safe.

2. Effective

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People received personalised care and support that met their needs. Care plans included clear details about people’s individual support needs. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated to help ensure they reflected people’s changing needs. Complaints were managed appropriately. People’s equality and diversity needs were respected and met.

3. Responsive

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People received personalised care and support that met their needs. Care plans included clear details about people’s individual support needs. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated to help ensure they reflected people’s changing needs. Complaints were managed appropriately. People’s equality and diversity needs were respected and met.

4. Well-led

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Governance systems were in place to help monitor aspects of the service. Management had an overview of the service. There were policies and procedures which reflected legislation. Systems were in place for monitoring and improving the quality of the service. Staff spoke positively about management of the service. Management sought feedback from people and relatives. They worked in partnership with others to assess, monitor and improve the quality of the service. Management were open and transparent throughout the assessment process and responded to any requests positively.