Eventide Residential Home Limited

Eventide Residential Home Limited is a charitable organisation which is overseen by a voluntary committee. Eventide is an older style property close to the centre of Bude and local beaches. The accommodation is spread over three floors and there was a working lift.

The service was clean and people's rooms reflected their personal taste. Any necessary repairs were completed quickly. Shared bathrooms were functional but did not provide a relaxing environment.

There were enough staff to support people and ensure they were safe and occupied. Staff had received relevant training and told us they were well supported and enjoyed working at Eventide. Pre-employment checks were in place to ensure new staff were suitable to work in the sector.

People and their relatives said Eventide provided a safe and caring service. One relative commented; "[Family member] feels safe there. They make sure she is okay. They give her full attention." Staff had access to safeguarding information and were confident about systems for raising concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked in line with the principles of the MCA and sought people's consent before providing personal care. People were fully involved in decisions about how their care was provided. Staff supported people to maintain their independence.

The registered manager was supported by the organisations trustees who made monthly quality assurance visits. These were also used as an opportunity to gain feedback from residents. This was underpinned by regular meetings for residents, families and staff.