Fairfield Country Rest Home

The registered manager and staff ensured people at the end of their lives continued to receive person- centred care which took their preferences fully into account and allowed them to spend time with people who mattered to them.

People's preferences and interests were known and respected. Staff took time and effort to help ensure people had access to things that were important to them and made them feel at home.

There was a feeling of community and belonging. People were asked for their opinions of the service. We saw people spending time together in an environment that was relaxed and friendly.

People and their relatives told us they were confident the service was managed safely. There were regular checks of the premises and utilities.

Staff had a good understanding of safeguarding processes. They had regular training to ensure they were skilled when supporting people to move around and when using equipment. Risk assessments were completed to highlight any areas of particular risk and guide staff on how to support people safely.

There were enough staff to meet people's needs and support them in an unhurried and friendly manner. Staff were polite and respectful when supporting people. They ensured people were comfortable and asked permission before supporting people to move around the premises.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People living at Fairfield were asked for their opinion of the service. Regular meetings were held when subjects such as menu choices and activities were discussed. The premises were pleasant and welcoming. Shared areas were regularly redecorated, and furnishings kept up to date. People's rooms reflected their preferences and interests.

The management team worked with other professionals and agencies to help ensure people were able to access healthcare in line with their needs.

There were clear lines of responsibility within the staff team. The provider/owners were highly proactive in the day to day running of the service and supportive of the registered and deputy managers. Staff told us the management team were approachable and fair.