Firs Court

Right Care People received responsive, person centred care and were supported with their needs that were regularly reviewed and recorded in their care and support plans. There were enough suitably trained, recruited and supervised staff who supported people to live in a safe way and enjoy their lives. Any risks to people and staff were assessed and monitored. Staff understood people's health needs and provided them with access to community-based health care professionals, as well as supporting them appropriately. People were protected by staff from nutrition and hydration risks and they were supported to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to people's needs. Transition between services was based on people's needs and best interests. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Trained staff safely administered medicines to people.

Right culture The service had a warm, welcoming and friendly atmosphere with people enjoying the way staff gave them care and support. The staff we observed were caring and compassionate. Many positive interactions took

place between people, staff and eachother. Staff observed people's privacy, dignity and confidentiality. People had access to advocates and were encouraged and supported to be independent. The management was transparent with an honest, open and positive culture. The provider's vision and values were clearly defined, and staff understood and followed them. Staff were aware of their responsibilities, accountability and were prepared to take responsibility and report any concerns they may have. People did not experience discrimination against them, and their equality and diversity needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.