Acorn Luxury Care Limited

We found the following examples of good practice.

People, staff and visitors to Acorn Luxury Care Limited were protected from risks of infection as policies and staff practices reflected best practice guidance. Visiting was by appointment only and safeguards included on arrival a temperature check and the appropriate PPE and visiting guidance being provided. Changes to the premises had included creating a new external door into the designated visiting area to avoid unnecessary footfall around the home.

The premises and equipment were visibly clean. Cleaning materials were in line with government guidance and available throughout the home. Additional cleaning included regular wiping of touch points throughout the day and sanitising hand wipes being used more frequently by people.

Staff were up to date with infection, prevention and control training and additional training had included how to put on and take off PPE safely. Staff regularly had their competency checked by the registered manager ensuring consistent safe practice. PPE was available throughout the home and in good supply.

Both staff and people using the service were participating in both regular testing and the Covid-19 vaccination programme. Consent for testing, socially isolating and vaccinations had been obtained from people. Where appropriate best interest decisions had been made for people who lacked mental capacity ensuring their legal rights were upheld.

People and their families were kept up to date with government guidance that impacted the service such as admissions and visiting arrangements. Technology had been used to help people keep in touch with friends and family including video link calls.

The five questions we ask about services and what we found