Greenfield Care Home

Greenfield Care Home is a residential care home providing personal care to nine people at the time of the inspection.

Right Support Updated training and refresher courses were needed to help staff continuously apply best practice. The service did not always have enough staff, including for one-to-one support for people to take part in activities. People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. People were supported by staff who followed systems and processes to administer, record and store medicines safely. The service worked well in partnership with other health and social care organisations, which helped to give people using the service a voice and improve their wellbeing.

Right Care The service helped keep people safe through formal and informal sharing of information about risks. People with complex needs received support to eat and drink in a way that met their personal preferences as far as possible. People had health actions plans and health passports which were used by health and social care professionals to support them in the way they needed. Staff were patient and used appropriate styles of interaction with people. Staff took the time to understand people's individual communication styles and develop a rapport with them. Staff spoke knowledgably about tailoring the level of support to individual's needs. The provider sought feedback from people and those important to them and used the feedback to develop the service.