Beach Crest Residential Home

We have made a recommendation that the provider review current guidance on the administration of medicines and update their practice accordingly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction and ongoing training and support that enabled them to carry out their roles effectively. Some refresher mandatory training was overdue, and the registered manager organised dates for staff during our inspection.

People had their eating and drinking needs understood and met including safe swallowing diets. A range of healthcare services were available for planned and emergency events. Information about key elements of a person's care was shared with other health and social care professionals when transferring between services ensuring consistent, safe care.

Staff were described as kind and caring, providing care at a person's pace. Relationships between people, their families and the staff were warm and friendly. People had their dignity, privacy and independence respected and felt involved in decisions about their day to day care.

Planned care was person centred, reflective of people's lifestyle choices and responsive to changing needs. Staff knew people well and planned activities both in the home and community that were reflective of their past history and interests. People had an opportunity to be involved in end of life planning which reflected their spiritual and cultural needs. A complaints procedure was in place that people and their families were familiar with and felt any concerns would be listened to and acted upon.

The culture of the home was open and friendly with visible management and effective teamwork. Staff

understood and spoke positively about their roles. Quality assurance processes were effective in monitoring quality and gathering and responding to feedback from people, families and the staff team.