Moorland House

Safe – this means we looked for evidence that people were abuse and avoidable harm. At our last ratings inspection we rated this key protected from question inadequate. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm. People told us there were enough staff to meet their needs. People knew how to raise concerns and felt action was taken to improve safety. The registered manager reviewed incidents and accidents to identify learning and to ensure changes were made that improved care for others. Safeguarding incidents were recorded and reported to the local authority in a timely way. The registered manager kept a log of all incidents with outcomes to make sure all the required actions had been completed. People had risk assessments and risk management plans, which set out the support they needed to stay safe. A number of improvements had been made to the internal environment which were positive. Staff demonstrated a good understanding of infection prevention and control processes. People received their medicines as prescribed.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted quality of life, based on best available evidence. At our last ratings inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People and their relatives told us staff treated people with kindness, compassion and dignity and staff in all roles supported people and responded to alleviate people’s distress. People and their relatives indicated they were involved in making decisions about the care and support provided and were encouraged to be as independent as possible. An activities programme was in place to ensure people had access to activities that were meaningful to them. At our last ratings inspection we rated this key question good. At this inspection the rating has remained good.

At our last inspection we rated this key question good. At this inspection the rating has remained good.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning; and promoted an open, fair culture. At our last ratings inspection we rated this key question requires improvement. At this assessment the rating has changed to good and all legal requirements were met. This meant the service was consistently managed effectively, and was well-led. Leaders and the culture they created promoted high-quality, person-centred care.