Twynham

People felt safe living at the service and relatives felt assured they were kept safe. Systems were in place to protect people from abuse. Staff we spoke to were aware of how to identify, prevent and report abuse. There were enough staff to keep people safe. Staff were safely recruited. There were plans in place for foreseeable emergencies.

Risks associated with people's needs were assessed appropriately and managed. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed. We were assured that most infection prevention and control practices were in line with current guidance.

People were supported by staff who knew them well. Staff we spoke with were enthusiastic about their jobs and showed care and understanding both for the people they supported. People's privacy and dignity was respected and promoted.

Effective procedures were in place in relation to infection prevention. Staff were trained in infection control and the home was clean. Effective governance systems were in palace to regularly assess, monitor and drive improvement in the quality of care people received. People and relatives told us the service provide safe care that was supported by positive leadership.