New Milton House
- Care home
- 40 beds
- No nursing
- Registered since 2011
- New Milton, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2016, most recently Good in January 2026.
9 months
since the latest rating was published.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
New Milton House: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Hazelgrove & Martingrove Good, 0.1 miles away
- G Carlton House Rest Home Limited Good, 0.2 miles away
- G White Rock Nursing Home Limited Good, 0.3 miles away
- O Kingfishers Outstanding, 0.3 miles away
- G Twynham Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 January 2026 (assessment visit 5 October 2025). Quoted under the Open Government Licence.
Date of assessment: 5 October 2025 to 17 October 2025
New Milton House is a residential care home providing accommodation and support to up to 40 people. At the time of our inspection there were 35 people using the service. This inspection was undertaken in response to concerns raised with the Care Quality Commission about poor care provision at New Milton House.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the last inspection, the service was rated good in all areas. At this assessment the service remains good. We completed an assessment looking at all quality statements as this was the services first assessment under the single assessment framework.
The provider was not working in line with good practice guidance in all areas of medicines administration and management. They addressed this during our assessment and improved practice. We will assess the sustainability of these improvements at our next assessment.
The premises were very clean and there were no malodours.
We saw some consent forms had not been signed by either the person or their legally authorised representative. The provider addressed these forms and completed an audit of all consent forms before the end of our inspection.
The provider had positive relationships with health and social care professionals and had developed good community links with schools, colleges and other care providers.
Risks were assessed and as far as possible mitigated. When adverse events happened, they were thoroughly investigated and learning taken from them to minimise a risk of reoccurrence. The provider also worked with people to enable them to take positive risks to enhance their life experiences.
Staff had completed a wide range of training courses and at the time of our assessment, completion levels were good. Staff received leadership support through supervision and staff meetings.
The provider had positive development plans to improve their current service and hopefully support people for longer in the future.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Ieva Silina
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 14 July 2023. Latest assessment published 22 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- New Forest Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 08917492 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does New Milton House provide nursing care?
- No. The Care Quality Commission lists New Milton House as a care home without nursing.
- How many beds does New Milton House have?
- The Care Quality Commission's register lists 40 beds at New Milton House.
- When was New Milton House last inspected?
- The Care Quality Commission's latest rating for New Milton House was published on 22 January 2026.
- Who runs New Milton House?
- New Milton House is run by New Forest Care Homes Ltd.
- What is New Milton House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 January 2026.
Contact
- Phone
- 01425 617656
- Address
- 40-44 Barton Court Road, New Milton, BH25 6NR Map (opens Google Maps)
Compare nearby
- G Hazelgrove & Martingrove Good, 0.1 miles away
- G Carlton House Rest Home Limited Good, 0.2 miles away
- G White Rock Nursing Home Limited Good, 0.3 miles away
- O Kingfishers Outstanding, 0.3 miles away
- G Twynham Good, 0.3 miles away