Carlton House Rest Home Limited

The risks to people were minimized through risk assessments. However, in some areas more detail will assist staff to keep people safe. There were plans in place for foreseeable emergencies and most fire safety checks were carried out.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. However, we did find that more robust procedures for checking full employment histories were required.

Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed.

There were effective systems in place to monitor and improve the quality of the service provided. Staff felt supported by management and enjoyed working at the service. There was an open-door approach to management and staff could approach the management team to address concerns. The provider had an open and honest approach to care delivery and reported accidents and incidents and informed those involved as necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.