Chestnut Court Care Home

Overall, improvements had been made to the management of risks to people and safety monitoring. The provider needed to implement safety measures for the safe management of water and these were already booked in to keep people safe.

There were plans in place for foreseeable emergencies. Staff were able to tell us how to keep people safe.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills.

Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.

Medicines administration records (MARs) confirmed people had received their medicines as prescribed.

Staff received support and one to one sessions or supervision to discuss areas of development. They completed training and felt it supported them in their job role.

People were supported with their nutritional needs. People received varied meals including a choice of fresh food and drinks.

Staff had developed positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in a compassionate way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider's quality assurance system helped the management team implement improvements that would benefit people.

There were appropriate management arrangements in place and relatives were very positive about the management in the home.