Osborne Lodge Rest Home

Osborne Lodge accommodates people in an adapted and extended building. There are adapted bathrooms and accessible communal areas and each room has ensuite facilities.

Risks relating to people's needs were assessed, and actions taken to mitigate these. The premises were well maintained, and regular checks of equipment and systems assured us of this.

Accidents and incidents were recorded and reviewed, and learning taken from them to reduce the potential for a reoccurrence.

Staff were safely recruited and there were sufficient staff deployed to meet people's needs.

Medicines were safely managed. Storage was secure and appropriate, and records were accurate.

We were assured that the provider had safe and effective infection prevention and control procedures.

The service was well-led. There was a registered manager in post supported by a management team who had good oversight of the service.

People were involved in care planning and encouraged to participate in reviews and to give feedback about the service they received.

There were effective audits carried out by a range of different staff. This meant staff felt more fully involved and invested in improving the service.

Quality assurance questionnaires were used to identify areas where the service could improve. The management team had positive working relationships with health and social care professionals in their local community.