Heathfield (Horsham) Limited

People had a range of care and support needs including diabetes, epilepsy and some people were living with dementia and the frailties of old age. Any nursing needs were provided by community nursing services.

People and their relatives were happy with the care they received and felt safe with the staff that were supporting them. Staff knew how to identify potential harm and report concerns. People received their medicines safely from staff trained to administer them. Checks were carried out prior to staff starting work to ensure their suitability to work with people who used the service.

The culture of the service was positive, and people, relatives and staff were complimentary of the management and provider. Comments included, "Staff are caring and know what they are talking about." And, "Managers are approachable and there is good supervision and training. Big changes much better now." Improvements had been made to systems and processes that monitored the quality of the service being delivered and accuracy of records. Staff knew people well and provided support in line with people's preferences. People's diverse needs were catered for and they were treated with dignity and respect. People and relatives described the staff as caring and thoughtful and said they were treated with care and kindness. Feedback about the service from people and those close to them was positive.