Rosedale Care Home

People have a range of care and support needs including diabetes and some people were living with dementia and the frailties of old age. Any nursing needs were provided by community nursing services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe living at Rosedale and where risks to people had been identified there was good guidance in place for staff. Staff were able to tell us how they kept people safe and had a good knowledge of how to identify and report any potential safeguarding concern.

People were cared for by enough staff who had been trained and demonstrated competence in their roles. Staff received the support they required through continual learning and development and regular supervision with their line manager.

Medicines practices were good, and people received the medicines they required in line with their prescription.

People lived in an environment that was checked for its safety and suitable for their needs. The environment had been improved and there were action plans in place to further enhance the environment. Relatives commented "Its tired and could do with a lick of paint but you can't fault the care." The garden was appreciated by people who told us they use it in the summer.

People were provided with enough food and drink prepared in a way that met their needs. One relative told us, "[Loved one's name] is particularly delighted with the food. "There was also a range of activities available including getting out and about. Staff told us they were keen to develop this further.

People and relatives spoke confidently about the registered manager and gave positive feedback. One

person said, "He is amazing." A relative told us, "He's approachable, easy to talk to and gets things done, nothing is too much trouble."