Aspen Place

People's care was not always person-centred. Some people had limited opportunities to take part in activities and were reliant on staff to facilitate this.

We have made a recommendation about expanding the adaptions within the environment to support people living with dementia.

People had their health care needs met. Some healthcare professionals spoke positively about how the staff had engaged with them but in some situations, visiting professionals spoke of potential delays in contacting community healthcare professionals.

Monitoring audits had not always identified concerns about person centred care or the feedback from some healthcare professionals.

People and their relatives told us they felt safe and were cared for by staff who knew them well. One relative told us, "I do know who to report to if we felt that my [loved one] was unsafe."

People received their medicines as prescribed and medicines were managed safely. Accidents, incidents and safeguarding concerns were reported and investigated as required and actions taken to prevent reoccurrence. People were protected from the risk of abuse and staff were aware of their safeguarding duties and how to report concerns.

People were supported by staff who had completed training in line with people's needs. Staff were recruited safely and received supervision where opportunities to develop and feedback about their practice were discussed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk