The Willows
- Care home
- 25 beds
- No nursing
- Registered since 2011
- Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
The Willows: inspection record
Rated Good in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 14 February 2020. Quoted under the Open Government Licence.
The Willows is a residential care home providing personal care and accommodation for up to 25 people aged 65 and older. At the time of our inspection 22 people were living in the service.
What inspectors found
People were happy living at The Willows and with the care they received. People felt safe and well-treated by staff. Staff were kind, considerate and treated people with respect and dignity.
Read the rest of CQC's summary
People and relatives told us there were sufficient staff available to meet their needs in a timely manner. We received some mixed feedback from staff about this. We made a recommendation to the provider that they continue to monitor staffing levels closely. Some improvements were needed to the safe recruitment of new staff; however immediate action was taken by the registered manager to address this
Risk assessments were in place, providing guidance for staff in how to reduce risks and keep people safe from harm. People's medicines were administered as prescribed. Accidents, incidents and near misses were used as an opportunity to learn and make necessary improvements.
People were provided with a nutritious and varied diet and a choice of food to meet their preferences. Staff supported people to maintain their health and they sought timely advice from health professionals, when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and healthcare professionals were positive in their feedback about the leadership of the home and the quality of care delivered. Systems were in place to ensure the service was monitored and the quality of care people received was maintained.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Teresa Strudwick
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 14 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Extrafriend Limited
- Ownership type
- Organisation
- Companies House number
- 03066550 (opens Companies House)
Extrafriend Limited runs 2 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding.
Other services run by Extrafriend Limited
- G Glendale Lodge Good. Care home, Kent, South East
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does The Willows provide nursing care?
- No. The Care Quality Commission lists The Willows as a care home without nursing.
- How many beds does The Willows have?
- The Care Quality Commission's register lists 25 beds at The Willows.
- When was The Willows last inspected?
- The Care Quality Commission's latest rating for The Willows was published on 14 February 2020.
- Who runs The Willows?
- The Willows is run by Extrafriend Limited. It runs 2 services in England, 1 of them in the East of England.
- What is The Willows's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 February 2020.
Contact
- Phone
- 01284 830665
- Address
- Corders Farm, Bury Road, Lawshall, Bury St Edmunds, IP29 4PJ Map (opens Google Maps)
Compare nearby
- – Lark View Not yet rated, 2.6 miles away
- RI The Grange Residential Home Requires improvement, 4.9 miles away
- – Glastonbury Court Not yet rated, 5 miles away
- – The Briars Residential Care Home No overall rating, 5 miles away
- O Cornwallis Court Outstanding, 5.3 miles away