Cornwallis Court

People were extremely positive about the quality of care provided. Staff were passionate about providing excellent quality care and described by people as kind and respectful. People had their dignity and privacy respected and were supported to maintain their independence and live fulfilling lives.

Staff understood the importance of gathering consent from people. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people were assessed and staff understood actions needed to mitigate the risk of harm whilst respecting people's freedoms and choices.

The service was clean, hygienic and a pleasant environment for people to live in. Infection, prevention and control practices kept people safe from preventable harm.

Staff understood how to recognise poor practice and abuse and knew what actions were needed if they had concerns. People told us they knew how to complain. Concerns were taken seriously and responded to appropriately. Complaints and compliments were shared with staff for reflective learning to address areas for improvement and to celebrate successes.

People were cared for by a dedicated and compassionate staff team who were valued and appreciated. Staff praised the working environment and the training and support they received to help provide high standards of care. Recruitment practices ensured staff were suitable for their roles. People had their medicines administered safely by trained staff who had their competencies assessed and checked regularly.

People received timely care and support in response to their healthcare needs, with immediate referrals to the relevant healthcare professionals if their health deteriorated. People and their relatives told us they had

seen significant improvements in their loved ones health since moving to the service.

The service had a warm and homely environment, welcoming of people's friends and relatives, especially during organised events. People were supported by staff including activities staff who had the skills to meet their individual needs.