St Peter's House

We assessed a total of 7 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. Our rating for this key question remains requires improvement. During our assessment of this key question, we identified continued breaches of the legal regulations. We found continued concerns around risk management, the safe management of people’s medicines, and learning from concerns, complaints and incidents. Systems and processes were not in place to ensure the safe management of medicines. Where people were prescribed 'as required' or variable dose medicines, clear guidance was not always recorded to help make sure staff administered an appropriate dose of people's medicines when needed. The management team were proactive in responding to our feedback and planned action to improve.

This resulted in a repeat breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below.

We assessed a total of 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires good. Our rating for this key question remains good. People were treated with kindness; staff respected their dignity and promoted their independence.

We assessed a total of 2 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

People were supported to access healthcare, and their needs were met in holistic way. However, the provider failed to always take the necessary action in response to complaints raised with them.

We assessed a total of 6 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. Our rating for this key question remains requires improvement.

At our last inspection we identified a breach of Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Not enough improvement had been made at the time of this assessment. We found the provider’s systems had failed to effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of people. This was a continued breach of Regulation 17.