North Court Care Home
- Care home
- 67 beds
- Nursing care
- Dementia care
- Registered since 2024
- Bury St Edmunds, Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
10 ratings
First rated Good in 2015, most recently Requires improvement in August 2025.
14 months
since the latest rating was published.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
North Court Care Home: inspection record
Rated Requires improvement in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Manson House (Good, 0.1 miles away) and Cathedral View (Good, 0.3 miles away).
Nearest care homes:
- G Manson House Good, 0.1 miles away
- G Cathedral View Good, 0.3 miles away
- G The Martins Good, 0.3 miles away
- – Davers Court Not yet rated, 0.4 miles away
- – Abbeygate Manor Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 August 2025 (assessment visit 3 June 2025). Quoted under the Open Government Licence.
This assessment was undertaken between 17 June 2025 and 4 July 2025. North Court is a nursing home providing accommodation for persons who require nursing or personal care and is registered for 65 people. At the time of our assessment there were 48 people living at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service supports older people including those with nursing needs and those living with dementia.
The assessment was undertaken by two inspectors on day 1 and 2 and one inspector on day 3. A medicines inspector and Expert by Experience also visited the service as part of the assessment. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service, and they spoke to people about their experience of living at North Court.
The inspection was prompted in part by notification of an incident following which a service user died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns and this inspection examined those risks.
This was the first assessment for this newly registered service following a change of provider and CQC registration.Maven healthcare took over the running of North Court in January 2024. As this was the first assessment since their registration, we carried out a full assessment. The location was rated Requires Improvement, under the previously registered provider.
Whilst overall we found an improving picture we did identify shortfalls in a number of areas including the recording and monitoring of risks, medicines and the deployment of staff. The shortfalls indicated that practice was not always consistent and changes underway needed to be further embedded and sustained.
The new provider was refurbishing the service and was working on a range of initiatives to drive change. A new manager had recently been appointed to lead on the changes. This included improving relationships with health professionals and creating new systems to identify and monitor people’s wellbeing. Staff morale had improved, and staff were positive about the investment in the service and the approachability of the new management team.
The provider was responsive to our feedback and shared the steps that they were taking to evidence actions taken.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership was inconsistent and the culture did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 August 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Dagmara Kaminska
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- OC447345 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does North Court Care Home provide nursing care?
- Yes. The Care Quality Commission lists North Court Care Home as a care home with nursing.
- How many beds does North Court Care Home have?
- The Care Quality Commission's register lists 67 beds at North Court Care Home.
- When was North Court Care Home last inspected?
- The Care Quality Commission's latest rating for North Court Care Home was published on 22 August 2025.
- Who runs North Court Care Home?
- North Court Care Home is run by Maven Healthcare (North Court) LLP.
- What is North Court Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 August 2025.
Contact
- Phone
- 01284 763621
- Address
- 108 Northgate Street, Bury St. Edmunds, IP33 1HS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Manson House (Good, 0.1 miles away) and Cathedral View (Good, 0.3 miles away).
Nearest care homes:
- G Manson House Good, 0.1 miles away
- G Cathedral View Good, 0.3 miles away
- G The Martins Good, 0.3 miles away
- – Davers Court Not yet rated, 0.4 miles away
- – Abbeygate Manor Not yet rated, 0.6 miles away