Willows and Rosehill, Drummond Court

People were protected from bullying, harassment, avoidable harm and abuse. Systems were in place to keep people safe. Risks to individuals were managed well so that people were protected, and their freedom was supported and respected. There were enough suitable staff with the right competencies, knowledge, and attitude they needed to keep people safe, meet their needs and promote their rights. Staffing levels were based on the type and level of support each person needed throughout the day and staff were deployed in a way that was consistent with person centred care which included going out and planned activities. Staff received support and development to enable them to meet people’s needs and poor performance was addressed.

People’s care, support, physical health, and communication needs were assessed and planned for. However, further work was needed to ensure people’s plans contained information about their strengths, goals and aspirations and the nature and level of support they needed to achieve their short and long-term goals. The service was working within the principles of the Mental Capacity Act (MCA) and if needed, the right legal authorisations were in place to deprive a person of their liberty.

People were supported to regularly see their family and friends. People had access to activities and the local community to promote and support their independence, health and wellbeing.

People’s care and support promoted equality and protected their rights. However, people’s hospital passports did not always provide the level of detail needed for healthcare professionals to address barriers to equality and improve people’s experiences and outcomes whilst in hospital. Whilst the provider had regard to the needs of people with different protected characteristics further work was needed to ensure reasonable adjustments, assistive technology or access to supportive organisations were considered to support equity in experience or outcomes for people with no or partial sight.