Ransdale House

At the last inspection in February/March 2023, we rated the service requires improvement with breaches of the legal regulations relating to the management of medicines, safe care and treatment, and governance. At this assessment we found improvements had been made and the service was no longer in breach of the regulation. We have rated the home good.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was working in line with this guidance.

People received their prescribed medicines at the right time and in the right way. Safe infection prevention and control practices were followed to minimise the spread of infection. People had a say in the decoration of their bedrooms and communal areas which were personalised and homely. Regular safety checks were completed on the environment, utilities and equipment. People’s care plans were person-centred. People were supported to make informed decisions about their care through assessment, care planning and review processes.

Staff understood people’s communication needs and communicated effectively with people using appropriate methods. Staff treated people with kindness and respect and promoted their independence. Staff provided people with the support they needed to maintain good health and wellbeing. Staff were aware of how to manage risk.

The management team had made improvements to the governance systems, so they had effective oversight of the service. The management team worked well with visiting health and social care professionals and any safeguarding concerns were managed effectively.

The culture of the service was positive, and person-centred. Staff enjoyed their jobs and reported good morale amongst the team. Managers led by example.