Savile Park

People's experience of the service and what we found: People felt safe living in the home. Relatives said staff worked in safe ways. The home was mostly clean, although not in all areas. The provider took steps to address where further more thorough cleaning was needed.

Risks were known and managed appropriately, although some documentation needed to be improved. The provider was implementing a new electronic recording system to improve the quality of information held. Medicines were managed safely, but some improvements were needed to ensure a robust end to end process and clearer recording. The provider had identified this and was considering ways to improve the systems and processes for managing medicines.

Staff had effective support in their roles and there was good teamwork to support people's needs.

People enjoyed the meals and there was plenty of choice and variety.

People were well cared for and the home was welcoming and friendly. People's individual needs, dignity and respect were promoted well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff ensured care was person-centred and responsive to individual needs and preferences.

People, relatives, staff and visitors felt the home was well run and they felt involved and informed about important matters. There was good evidence of partnership working with other professionals to meet people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk