St Anne's Community Services - Heatherstones
- Care home
- 8 beds
- Nursing care
- Registered since 2011
- Halifax, Calderdale, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
9 of 41
rated care homes in Calderdale are rated Requires improvement, like this one.
St Anne's Community Services - Heatherstones: inspection record
Rated Requires improvement in December 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Heatherstones Court (Outstanding, less than 0.1 miles away) and Grandsmere Place (Good, 0.1 miles away).
Nearest care homes:
- O Heatherstones Court Outstanding, less than 0.1 miles away
- G Grandsmere Place Good, 0.1 miles away
- G Alexander House Care Home Good, 0.1 miles away
- G Holly Bank Care Home Good, 0.3 miles away
- G Savile Park Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 21 December 2023. Quoted under the Open Government Licence.
Heatherstones is a residential home providing personal and nursing care to people with learning and physical disabilities. The service can accommodate up to a maximum of 8 people. At the time of our inspection, there was 7 people using the service. The home accommodates people on one floor with communal areas and bathrooms.
What inspectors found
Right Support: Medicines were not managed safely. We found concerns with medication administration records, controlled drugs, and use of thickeners. There was no call bell system in place. It was unclear how staff were alerted of any emergencies or upon request by people. It was unclear if and how people had been involved in making decisions about their care. There was no evidence in care plans of this. There was a lack of involvement from people around choosing their meals. The service cared for people in a clean and well- maintained environment that met their physical needs. Safety checks were taking place on the equipment. Personal emergency evacuation plans had been updated to include more information about how people should be supported. People were not always supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
Right Care: People were safeguarded from the risk of abuse. People had care plans and risk assessments in place outlining how they should be supported. People were supported to routine health appointments. Health concerns were raised with professionals promptly. Staff supported people in a dignified way. Appropriate DoLs applications were in place for people.
Right Culture: There was no use of signs, pictures or aids to navigate people around the home. We made a recommendation that easy read signs are used around the home to orientate people. There was a lack of documents available in different formats for those who had communication needs. Attempts were made to gather feedback from people; however, this did not capture everyone's views as the surveys were not adapted to those who were non-verbal. Staff were able to request additional training and support if needed. Staff felt supported by the registered manager and had received regular supervisions. People were supported to maintain relationships with their families and friends and take part in meaningful activities at the service and in the community.
Questions to ask when you visit
- Safe was rated Requires improvement on 21 December 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 December 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 21 December 2023. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 21 December 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Nobuhle Mallinson
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 21 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- St Anne's Community ServicesBrand: St Annes Community Services
- Ownership type
- Organisation
- Companies House number
- 01089026 (opens Companies House)
- Charity number
- 502224
St Anne's Community Services runs 38 services in England, 33 of them in Yorkshire and the Humber. 31 are rated Good or Outstanding, 5 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by St Anne's Community Services
- O Kings Mill Court Outstanding. Home care, Kirklees
- G 61 Track Road Good. Care home, Kirklees
- G Aachen Brook St Anne's Community Services Good. Care home with nursing, Calderdale
- G St Anne's Bradford Supported Living Services Good. Home care, Bradford
Getting help from Calderdale Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Calderdale Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 01422 393000, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Calderdale Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does St Anne's Community Services - Heatherstones provide nursing care?
- Yes. The Care Quality Commission lists St Anne's Community Services - Heatherstones as a care home with nursing.
- How many beds does St Anne's Community Services - Heatherstones have?
- The Care Quality Commission's register lists 8 beds at St Anne's Community Services - Heatherstones.
- When was St Anne's Community Services - Heatherstones last inspected?
- The Care Quality Commission's latest rating for St Anne's Community Services - Heatherstones was published on 21 December 2023.
- Who runs St Anne's Community Services - Heatherstones?
- St Anne's Community Services - Heatherstones is run by St Anne's Community Services. It runs 38 services in England, 33 of them in Yorkshire and the Humber.
- What is St Anne's Community Services - Heatherstones's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 December 2023.
Contact
- Phone
- 01422 369724
- Address
- 1a Heatherstones, Queensgate, Halifax, HX3 0DH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Heatherstones Court (Outstanding, less than 0.1 miles away) and Grandsmere Place (Good, 0.1 miles away).
Nearest care homes:
- O Heatherstones Court Outstanding, less than 0.1 miles away
- G Grandsmere Place Good, 0.1 miles away
- G Alexander House Care Home Good, 0.1 miles away
- G Holly Bank Care Home Good, 0.3 miles away
- G Savile Park Good, 0.3 miles away