Bonhomie

People were safeguarded and risks to people's health and safety were identified and managed. People told us they felt safe and were cared for by staff who knew them well. People received their medicines as prescribed and improved practices ensured medicines were managed safely. Accidents, incidents and safeguarding concerns were reported and investigated as required and actions taken to prevent reoccurrence.

People's needs were appropriately assessed and involved in the discussions about their care. Staff were recruited safely and received training and supervision to develop the skills needed to support people effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to external healthcare services and were supported to attend appointments and manage their specialist mental health needs.

People were accommodated in a well-equipped environment that promoted independent living. Staff supported people to drink enough and maintain a balanced diet and people had opportunities to plan and prepare their own meals.

People were treated with kindness, dignity and respect. Staff interactions with people were warm and caring. People appeared relaxed in their environment and the home had a calm and friendly atmosphere.