St Judes Nursing Home

Risk management strategies were in place to assist staff to help people to manage these risks safely and to maximise their potential in terms of their quality of life.

Staffing levels were good and appropriate to ensure people's needs were met in a safe, timely and consistent way.

The service was following safe infection prevention and control procedures to keep people safe.

The administration of medicines was managed in a safe way and people received their medicines safely.

The service was flexible and adapted to people's changing needs and wishes and promoted their independence.

The provider created a cohesive team culture where staff were able to develop and improve their practice. They were provided with the right training and support to make sure they could fulfil their roles appropriately.

People and their families described care as being kind and compassionate. They said they were treated with dignity and respect. We received consistently positive feedback about the caring nature of staff and their empathetic approach. People, their relatives and staff referred to the trust, kindness, understanding and sensitivity to their individual needs as reasons why they felt the service was good.

People were encouraged and supported to lead as fulfilled a life as possible. They were supported to follow their hopes and aspirations. The activities programme developed together with those people [who were able to engage with this programme] contributed greatly to this.

People's individuality was respected. People were involved in making decisions about their day to day lives and staff respected people's choices. People were supported to maintain their independence with creativity and enthusiasm.

People's diversity and their unique individual needs were well respected by staff. The staff team knew people well and were able to provide appropriate support discreetly and with compassion.

People's privacy was respected, and people were supported to maintain contact with relatives and friends.

There was clear evidence of collaborative working and good communication with other professionals in health and social care sector. People's health care needs were being met and they had access to healthcare services where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Robust processes were in place to manage and respond to complaints and concerns.

St Judes was well led. The provider's ethos and values put people at the heart of the service. This vision was driven by the leadership of the registered manager and the senior management team. The staff team were empowered and engaged in providing an effective, person-centred model of care. This helped people using the service, with complex needs, to achieve their maximum potential and quality of life.

There was a wide ranging and effective governance system in place.

People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development. A wide range of comprehensive audits took place to ensure the quality of the service was maintained.