Mayfield Road

What inspectors found

From the Care Quality Commission's assessment published 4 February 2026 (assessment visit 15 September 2025). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

2. Effective

   –No rating No rating

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

   At our last assessment we rated this key question as good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

3. Caring

   –No rating No rating

   Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

   At our last assessment we rated this key question as good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the provider met people’s needs.

   At our last assessment we rated this key question as good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.

5. Well-led

   –No rating No rating

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment we rated this key question as good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.