Ebury Court Residential Home Limited

Ebury Court is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Ebury Court has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.'

There were excellent training and development opportunities for staff that were often bespoke and tailored to staff's individual learning needs. Staff could develop their learning at a journal club by bringing social care articles for discussion and reflection with other staff, people or residents. Staff had monthly supervision where reflection on development was emphasised.

People were extremely complimentary about the food stating it was "great" and we observed exquisite meal presentation for those with dietary requirements. Staff support of healthcare professionals was exemplary with said professionals highlighting the service was better than others in the local area.

People's care plans were personalised and these were used to provide tailored individual activities. There were excellent activities that engaged, included and involved people, particularly those with dementia. The provider had created bespoke care programs that they were able to evidence benefitted people in multiple ways. The service provided excellent end of life care that was viewed by professional bodies as gold and/or platinum standard. The service was visited by healthcare professionals, nationally and internationally, due to the recognition of high standards of care provided by trade bodies and academic institutions.

People, relatives and staff all thought the service was extremely well led and that the management team cared deeply about people. Staff felt the provider invested in them and were able to tell us how they felt the service had gone above and beyond the remit of just an employer. People and staff all participated in, and had involvement in the running of service through meetings and transparent relationships with management. People and staff told us they had a voice within the service and that they trusted the provider

to listen. The provider had forged beneficial links with community partners, academic institutions and professional bodies that enhanced and enriched the lives of people completely remote from the service as well as those in their local community. The service had won numerous awards and accolades demonstrating their excellence in staff development, dementia and end of life care.

People told us they felt safe at Ebury Court. Staff understood how to safeguard people from harm and knew what to do if they suspected abuse. Staff knew how to administer and store medicines safely. There were robust infection control procedures in place. People and staff told us there were enough staff to meet their needs. The provider had safe recruitment practices that meant only suitable staff were employed.

People told us they were treated with kindness and compassion. People could express their views and had choices with their treatment. Staff knew how to respect people's privacy and dignity.

People told is their complaints were listened to. The service's building had been adapted to meet people's needs. The service was compliant with the Mental Capacity Act (MCA) 2005 principles and had applied Deprivation of Liberty Safeguards correctly.

The five questions we ask about services and what we found