Willows Care Home
Care home with nursing, Havering, 72 beds
Not yet rated under the new provider, who registered with the CQC on 15 April 2025.
Rated Good in January 2021 under the previous provider, Willows Care Home (Romford) Limited.
Willows Care Home: inspection record
Not yet rated under the current provider. The squares show ratings given under earlier providers.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Requires improvement in 2015, then Good in 2016, then Requires improvement in 2018, then Good in 2019 and January 2021. These ratings were given under earlier providers.
The latest rating was published about 6 years ago. The provider changed in 2025; earlier ratings were given under the previous provider.
How it compares locally
- Larger than 9 in 10 care homes in Havering.
Questions to ask when you visit
- Ask what the new provider has changed since taking over.
- The last rating is 6 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 227-229 London Road, Romford, RM7 9BQ |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 765899 |
| Registered manager | Claudia-Elena Ramsamy |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ventas UK Opco LimitedBrand: Ventas |
|---|---|
| Ownership type | Organisation |
| Companies House number | 16135129 (opens Companies House) |
| Previous provider |
|
Ventas UK Opco Limited runs 5 services in London. 2 are rated Good or Outstanding and 3 have no rating yet.
Other services run by Ventas UK Opco Limited
- G Heathlands Care Home Care home with nursing, Waltham ForestGood
- G Parkfield House Nursing Home Care home with nursing, HillingdonGood
- – Hampton Care Home Care home with nursing, Richmond upon ThamesNot yet rated
- – Maples Care Home Care home with nursing, BexleyNot yet rated
Nearest alternatives
- RI Barleycroft Care Home Care home with nursing, 0.1 miles awayRequires improvement
- G Churchill House Care home, 0.4 miles awayGood
- – Prima Care Home Care home, 0.5 miles awayNot yet rated
- G Heatherbrook Care home with nursing, 0.5 miles awayGood
- O Ebury Court Residential Home Limited Care home, 0.8 miles awayOutstanding
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Willows Care Home provide nursing care?
- Yes. The Care Quality Commission lists Willows Care Home as a care home with nursing.
- How many beds does Willows Care Home have?
- The Care Quality Commission's register lists 72 beds at Willows Care Home.
- When was Willows Care Home last inspected?
- The Care Quality Commission's latest rating for Willows Care Home was published on 22 January 2021.
- Who runs Willows Care Home?
- Willows Care Home is run by Ventas UK Opco Limited. It runs 5 services in London.
- What is Willows Care Home's CQC rating?
- Not yet rated under the new provider, who registered with the CQC on 15 April 2025.