Barleycroft Care Home
Care home with nursing, Havering, 80 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Barleycroft Care Home: inspection record
Rated Requires improvement in July 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2021. Rated Inadequate in 2021, then Requires improvement in 2022, then Good in 2022, then Requires improvement in July 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 15 months ago.
How it compares locally
- One of 4 Requires improvement care homes in Havering, out of 51 with a rating.
- Larger than 9 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 12 May 2025). Quoted under the Open Government Licence.
We carried out an assessment of this service between 10 May 2025 to 22 May 2025. We visited the service on 15 May 2025. Barleycroft is a care home that provides accommodation, personal and nursing care for up to 80 people across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia. At the time of the assessment, there were 59 people using the service.
We spoke with the manager, the clinical lead, the regional support manager, 8 staff, 3 people living at the service and 10 relatives as part of this assessment.
Read the full summary
This report only covers our findings in relation to the key questions safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at 15 quality statements; Learning culture, Safe systems, pathways and transitions, Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing, Infection prevention and control, Medicines optimisation, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability, Partnerships and communities and Learning, improvement and innovation.
The last rating for this service was Good (published 10 November 2023). The overall rating for the service has changed from Good to Requires improvement based on the findings of this inspection.
We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Barleycroft on our website at www.cqc.org.uk.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and health and safety at the service.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained the same. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 July 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | Spring Gardens, Romford, RM7 9LD |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 753476 |
| Registered manager | Natalie Vella |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 10 November 2022 (opens the Care Quality Commission website) Latest assessment published 29 July 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Barleycroft Care Home LtdBrand: Abbey Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04848474 (opens Companies House) |
Nearest alternatives
- – Willows Care Home Care home with nursing, 0.1 miles awayNot yet rated
- G Churchill House Care home, 0.3 miles awayGood
- – Prima Care Home Care home, 0.4 miles awayNot yet rated
- G Heatherbrook Care home with nursing, 0.4 miles awayGood
- O Ebury Court Residential Home Limited Care home, 0.9 miles awayOutstanding
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Barleycroft Care Home provide nursing care?
- Yes. The Care Quality Commission lists Barleycroft Care Home as a care home with nursing.
- How many beds does Barleycroft Care Home have?
- The Care Quality Commission's register lists 80 beds at Barleycroft Care Home.
- When was Barleycroft Care Home last inspected?
- The Care Quality Commission's latest rating for Barleycroft Care Home was published on 29 July 2025.
- Who runs Barleycroft Care Home?
- Barleycroft Care Home is run by Barleycroft Care Home Ltd.
- What is Barleycroft Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 July 2025.