Poplars Care Home

Poplars Care Home is a care home without nursing for up to 27 younger and older adults. The service provides personal care to people who have mental health needs, including people who are living with the experience of dementia. At the time of our assessment, 27 people were living at the service.

The provider ensured people were able to remain independent and make choices about their care. They found unique ways to enable people to reflect on their own needs and how these could be met. There was a commitment to staff wellbeing and supporting staff to feel valued.

The provider was exceptionally committed to learning and innovation. They had strong links with others within the local community and nationally. They used these links to develop projects designed to improve the emotional and physical wellbeing of people who lived at the service.

People were safely cared for. Staff learnt when things went wrong. The provider had systems to help safeguard people from abuse. Staff assessed and planned for risks to people’s safety and wellbeing. The provider deployed enough suitably trained and experienced staff. People lived in a safe and clean environment. The provider made sure people received their medicines safely and as prescribed.

Staff assessed people’s needs and choices. People were able to contribute their views, and these were incorporated into care plans. Staff worked with other professionals to help make sure people’s health needs were monitored and met. People consented to their care and treatment.

Staff treated people with kindness. People liked staff and had good relationships with them. People were able to make choices about their care and were encouraged to do things for themselves. People were treated as individuals.

People received person-centred care. The provider ensured people had information in formats they could understand. People and their relatives were supported to share their views about the service. People’s human rights were upheld, and their diverse needs were met.

The provider had effective systems for monitoring and improving the quality of the service. These included a range of audits and feedback from stakeholders. Staff and others were able to speak up and felt valued. The service was appropriately managed by a team of qualified and experienced senior leaders.