Woodlands Care Home
Care home, Hillingdon, 32 beds
Good
Rated on
Rating from the Care Quality Commission.
Woodlands Care Home: inspection record
Rated Good in December 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Good in 2017 and 2019, then Inadequate in 2025, then Good in December 2025.
Its last inspection improved it from Inadequate to Good. The latest rating was published 10 months ago.
How it compares locally
- One of 38 Good care homes in Hillingdon, out of 42 with a rating.
- About the middle for size in Hillingdon.
What inspectors found
From the Care Quality Commission's assessment published 11 December 2025 (assessment visit 31 October 2025). Quoted under the Open Government Licence.
Date of assessment: 2 December 2025. We carried out an unannounced visit to the service.
Woodlands Care Home is a care home without nursing for up to 32 older people. At the time of our assessment, 14 people were living at the service.
Read the full summary
The previous rating for this service was inadequate (published 5 June 2025). The service was placed in special measures. At the last assessment, we identified breaches of legal regulations relating to dignity and respect, safe care and treatment, safeguarding people from abuse, staffing and good governance. We used our powers to take urgent enforcement action.
At this assessment, we found the provider had made the required improvements and was no longer breaching any legal regulations. The service is no longer in special measures.
The provider assessed risks to people’s safety and wellbeing. However, we found that risk assessments were not always detailed and did not include learning from accidents or incidents. Some care plans did not include personalised information. We discussed these areas with the registered manager. They told us they were in the process of updating these records. We were assured staff knew people’s needs. However, the provider needed to improve the assessment and planning processes.
Staff completed training about dementia. But this was basic and did not include learning to help them understand how to manage challenging situations. The registered manager told us they were trying to source this training to ensure staff were equipped to deliver evidence-based care.
There were enough staff but there were times of the day when staffing deployment needed to be reviewed. For example, when staff were busy with individual tasks, there were times when 1 member of staff was left to oversee a group of people. The impact of the way staff were deployed meant some people became anxious and staff were not available to reassure them. We discussed this with the registered manager, and they agreed to review staff deployment at these busy times of the day.
People lived in a safe and clean environment. The provider had improved audits and checks to ensure safety.
Staff treated people with kindness, compassion and respect.
Staff provided a range of social and leisure activities.
Staff worked with other healthcare professionals to monitor and meet people’s needs.
People were able to make choices from a range of freshly prepared, nutritious food.
Staff felt well supported. They had opportunities to discuss their work with the management team and felt valued.
The provider had effective systems for monitoring and improving the quality of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
At our last assessment, we found the provider was breaching legal regulations relating to safe care and treatment, safeguarding service users from abuse and staffing. At this assessment, we found the provider had made improvements and was no longer breaching these legal regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
At our last assessment, we found the provider was in breach of the legal regulation relating to dignity and respect. At this assessment, the provider had made improvements and was not longer breaching this legal regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment, we found the provider was in breach of a legal regulation relating to good governance and had failed to comply with the conditions of their registration. At this assessment, we found improvements had been made and the provider was no longer breaching these legal regulations.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 84 Long Lane, Uxbridge, UB10 8SX |
|---|---|
| Neighbourhood | Hillingdon town, Hillingdon |
| Phone | 01895 634830 |
| Registered manager | Andrew Campbell |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 23 July 2019 (opens the Care Quality Commission website) Latest assessment published 11 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Woodlands Care Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03201441 (opens Companies House) |
Nearest alternatives
- G Sweetcroft Residential Care Home Care home, 0.7 miles awayGood
- G 78 Hoylake Crescent Care home, 0.9 miles awayGood
- G Ryefield Court Care home, 1.1 miles awayGood
- G Clare House Care Home Care home with nursing, 1.2 miles awayGood
- G Poplars Care Home Care home, 1.3 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Woodlands Care Home provide nursing care?
- No. The Care Quality Commission lists Woodlands Care Home as a care home without nursing.
- How many beds does Woodlands Care Home have?
- The Care Quality Commission's register lists 32 beds at Woodlands Care Home.
- When was Woodlands Care Home last inspected?
- The Care Quality Commission's latest rating for Woodlands Care Home was published on 11 December 2025.
- Who runs Woodlands Care Home?
- Woodlands Care Home is run by The Woodlands Care Home Limited.
- What is Woodlands Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 December 2025.