Beverley Court Residential Home

People’s medicines were not always stored or managed safely. People were safe and most risks to people’s safety and wellbeing had been identified and addressed. However, we found some risks which the management team had not identified, such as monitoring for dehydration where people may be at risk of urine infections. We also identified some Personal Emergency Evacuations Plans (PEEPs) needed reviewing and more detail adding. Governance systems were in place but needed reviewing and updating to ensure they remained effective. During the assessment, the management team acted promptly to start addressing these shortfalls.

Staff were a wonderful example of what it meant to care with their genuinely kind, caring and supportive approach. Staff understood the support people needed and met their needs whilst promoting people’s independence. Staff provided care and support in line with people’s preferences.

A wide range of activities were available for people to participate in if they wished. Where people chose not to participate, staff respected their decision. Nutritional meals, snacks and drinks were available for people when they wanted them with staff providing appropriate support. For people who followed specific diets due to health or cultural reasons, their dietary needs were met. People could have their favourite drinks with their meals, this included alcohol.

People were supported by sufficient numbers of staff who demonstrated the required skills and knowledge of their role. The home was clean and well maintained. Recruitment processes meant only suitable staff were employed. Staff enjoyed their roles and working for the registered manager.

Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Staff worked with health and social care professionals to ensure people received the care and treatment they needed, when they needed it.

The management team were passionate about their roles and regularly sought feedback from people, their relatives and staff with the aim of continuously improving the service.