Roop Cottage Residential Home

This key question has been rated requires improvement. Improvements were required to ensure risks to people's health, safety and welfare were consistently updated. There were updated systems for learning lessons went things went wrong but further improvements were required to ensure these were fully embedded. Robust procedures were in place to recruit staff and there were enough trained and skilled staff to support safely. Medicines were managed safely. The home was clean, accessible and well maintained.

This key question has been rated good. Some improvements were required to ensure records relating to people's capacity and consent were improved. People received support to access health and social care appointments and their needs were monitored. There were good links with other relevant professionals. An updated admissions policy was in place to support new people wishing to move into the home.

This key question has been good. People received care and support from staff who were caring and compassionate. People and relatives felt involved in their care and support.

This key question has been rated good. The service was responsive to people's needs.

This key question has been rated requires improvement. There was a new management team in place and recent changes in governance and oversight arrangements had contributed to improvements in quality and safety. The manager was working effectively with the provider and people, relatives and staff to ensure improvements were continued and new processes embedded.