Stewton House Nursing Home

Systems and processes to ensure consistent quality assurance such as auditing of medicines and incidents and accidents were not always effective. There was limited assurance around management oversight and ensuring risks to people were mitigated in line with people's care plans. People using the service had limited ways in which they could give feedback on their experiences of the care provided. There was evidence the provider worked in partnership with external professionals.

People had positive mealtime experiences and their nutritional needs were met. In addition, staff received supervision and training from the provider. The environment was well maintained, and people could personalise their rooms.

People and their relatives felt the staff were caring. We observed people being treated with dignity and respect. People were encouraged to be involved in their care and their independence was promoted.

Care plans contained information promoting people's care and communication needs being met. People could access activities and visits from relatives were supported to minimise the risk of social isolation. There were systems to manage complaints and concerns. People had appropriate plans in place for end-of-life care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.