SENSE - 54 Monks Dyke Road

This assessment was undertaken to assess an age-related rating of this service. At this assessment we looked at 7 quality statements.

Under the key question of Safe we looked at Safeguarding people, management of risk and safe and effective staffing.

Under the key question of Effective we looked at assessing people’s needs and consent to care and treatment.

Under the key question of Caring we looked at supporting people with independence, choice and control.

Under the key question of Responsive we looked at Equity in experience and outcomes.

Under all these areas of care we found people were being well supported. They were safeguarded from harm as staff had the knowledge and training to support them in providing safe care for people. The risks to people’s safety were effectively managed. There was enough appropriately trained staff in place to support people.

People’s needs were assessed and relatives engaged in their family members care. People who lack capacity to make their own decisions were supported using the principles of the Mental Capacity Act 2005.

People were treated with dignity and respect by staff who knew them well and worked to ensure they were able to access services to achieve good outcomes of care.