SENSE - 1 Ashley Green

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff assessed people's capacity to make decisions. People's consent to their care and support was sought and their choices respected. The design and layout of the service met people's needs. Staff supported people to maintain a balanced diet and monitor their nutrition and health. Staff were suitably trained and supported and had the skills, knowledge and experience to provide the support people needed.

Staff had assessed people's specific communication needs and were familiar with the ways people communicated. Staff were friendly and kind, and people's privacy and dignity were respected. Staff showed they valued people as individuals and had formed positive relationships with them. People's relatives were involved in planning their family member's care.

People had up to date support plans, which gave good guidance on how their care and support needs should be met by staff. Care was delivered in line with people's choices. People were involved in a variety of activities at the service and in their local community. People's relatives knew how to complain and felt confident any concerns would be listened to and responded to well.

The service was well led by a management team who led by example to ensure an open and honest culture. The management team monitored the service to check on quality and make sure staff were providing good care and support. The registered manager and staff team worked in partnership with other services and

organisations to make sure they followed good practice.