Paisley Lodge

This key question has been rated good. We reviewed 3 quality statements for this key question. People told us they felt safe, and staff understood their responsibilities to report safeguarding concerns. We found risks to people were managed safely however, some relatives told us they had not been involved in the care planning process. Recruitment procedures for staff were robust and staff levels were sufficient.

This key question has been rated good. We reviewed 1 quality statement for this key question. People were very satisfied with their care and relatives told us, staff were patient and kind. Staff supported people to make their own choices about their care and encouraged people to remain independent.

This key question has been rated good. We reviewed 1 quality statement for this key question. People were included in their care and treated with respect. Staff understood people’s care needs and supported people how they wished. The provider actively sought feedback and took action to address any concerns raised.

This key question has been rated good. We reviewed 2 quality statements for this key question. Staff told us they felt well informed about changes relevant to their role and felt able to raise any concerns with the management team.