Aspen House Care Home

People were supported by staff who were receiving the support and training they needed to be effective in their roles. People's needs were assessed, and records reflected the care provided. Staff supported people to access health care service when they needed them. People spoke highly of the food and staff supported people to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had developed positive relationships with staff who knew them well and had a good understanding of their needs. Staff were responsive to changes in people's needs and people were receiving a personalised service. One person said, "The staff are very kind and caring and they do spend time with us." Staff were mindful of supporting people's dignity and maintaining their privacy.

Systems for monitoring quality were effective and the registered manager had good oversight of the service. People, relatives and staff spoke highly of the management of the service. They described an open and positive culture at the home where people and staff were able to express their views and felt listened too.