Osbourne Court

People and their relatives were complimentary about the home and the care and support people received. People were protected from the risk of avoidable harm. People were supported by a team of staff to ensure their needs were safely met. The home was clean, and staff followed appropriate infection prevention and control practices to minimise the spread of infections. People told us they felt safe living at the home and had no concerns. The home followed appropriate recruitment practices and ensured staff were properly checked before they began working at the home. Accident and incidents were reported, recorded and analysed with lessons learnt shared with staff to prevent reoccurrences.

Staff were kind, understanding, and compassionate. People had good relationships with staff. People were supported by staff who knew people's personal and individual needs well. Care was personalised with people's communication needs being met. People receiving end of life care experienced a comfortable, dignified and pain-free death.

Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential. Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences.