Windmill House

People were protected from the risk of abuse because there were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow the procedures. Systems were in place to ensure people were safe including safe recruitment processes.

People continued to receive effective care. Staff had the skills and knowledge required to support them. Staff received training and support that was relevant to their roles. People's healthcare needs were monitored by the staff. Other health and social care professionals were involved in the care and support of the people living at Windmill House. Feedback from health and social care professionals was positive in respect of the care delivery, timely referrals and following their advice.

People and their relatives told us they had been involved in the planning of care delivery. Care was person centred and based on the wishes of the individual. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

There continued to be a strong emphasis on engagement with people to promote their well-being. Relatives and friends could visit and were made to feel welcome and part of Windmill House. There was a variety of activities planned based on people's hobbies and interests.

The service was well led. People, relatives and staff spoke positively about the commitment of the management and staff team. Systems were in place to monitor and make improvements to the service.