58 Crantock Drive

We found the following examples of good practice.

Measures were in place to manage and reduce the spread of infection on arrival at the service. Visitors had their temperature taken, confirmed they were well and showed evidence of a negative lateral flow test. Professionals visiting gave evidence of their vaccination status. There were signs to prompt staff and visitors about hand hygiene and social distancing, and personal protective equipment (PPE) was available.

Regular communication and updates were shared with friends and family to ensure they were clear about the procedures for visiting and any changes to these.

Some family members were essential care givers. These individuals follow the same guidance as staff with regard to testing and the use of PPE. They were able to visit more to offer companionship or help with care needs.

The service was clean, and tasks were recorded and checked. Regular hygiene and infection prevention and control checks were carried out. A formal audit was being carried out on the day of our inspection and the initial findings were positive. Such monitoring helped to maintain standards and reduce the potential spread of infection.

Social distancing could not always be maintained because of the needs of the people who lived at the service. Staff had received recent training in infection prevention and control measures and used PPE effectively.

Staff knew people well and were able to respond to people's needs swiftly. During an outbreak of covid 19 at the service, staff adapted the environment safely and creatively to meet people's individual needs and help them cope with self-isolation.

The five questions we ask about services and what we found