Mayo House

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection we rated the service Outstanding. At this inspection we found the evidence continued to support the rating of Outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Outstanding

There was a strong person centred culture at the service and people were empowered to achieve their goals. The service was very well led, by managers who valued the staff team and people being supported. There was a culture of learning from previous experiences.

The principles of the MCA were embedded in to practice and staff actively sought the least restrictive options in all aspects of people's care and support. Staff received good training and support to enable them to carry out their roles effectively.

The service was outstanding in its responsiveness to individual needs. We heard of examples of where staff went above the expectations of their role to ensure that people were well supported.

People were supported to be independent where possible and they were treated with dignity and respect. People were able to maintain contact with families.

People using the service were safe. Staff understood their responsibility to safeguard people from abuse. There was a culture of positive risk taking, so people were able to lead busy and fulfilling lives.

Further information is in the detailed findings below

The five questions we ask about services and what we found