218 Kingsway

Staff were well supported to carry out their roles effectively. They received regular training to ensure their knowledge was up to date and relevant. Staff told us they were well supported and able to raise any issues or concerns with the registered manager.

Care was planned and delivered in a person centred way and took account of people's individual needs and wishes. Staff were knowledgeable about the best ways to engage people in this process. People's views were also sought as part of the running of the home and the wider organisation. One person told us they had been involved in interviewing applicants for a job, at the organisation head office. Meetings were held with people to discuss views and important developments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was well led. There were systems in place to monitor the quality and safety of the service. These were used to identify and plan areas for improvement. Concerns in relation to medicines from our last inspection had been addressed. The registered manager understood the legal requirements of their role, such as making notifications in line with legislation and displaying the CQC rating poster in the home.