Elysian Villas

We found the following examples of good practice:

• Creative solutions had been found to help people keep in touch with friends and family. Additional hardware, for example smart displays such as Echo Show had been purchased to support people in being able to contact friends and family. • Clear guidance was available for visitors arriving at the service. Information about requirements was sent to visitors before they came to the service. The service supplied visitors with PPE where necessary. • Sunflower lanyards and exemption cards were used by people who are unable to wear a face mask when in the community. • Staff understood zoning and cohorting principles, and would be able to put these into practice in the event of an outbreak. • All staff had received additional infection prevention and control training, and training in RESTORE2 was underway. • Staff who were not at work receive regular phone calls to check on their health and wellbeing and ensure they feel informed and up to date. When they return to work, staff have 'buddies' to support them. • Teams continued to celebrate the positive things that happen and the wellbeing of the team is valued. • All staff and people who are in high risk groups had individual risk assessments and adjustments had been made where necessary. • Individual assessments and best interests decisions had been made about Covid testing for people who use the service. • There was effective communication with a local GP practice and people had received timely treatment and support when necessary. • Staff ensured people received personalised end of life care which met their needs. Plans were in place to develop this area of people's care further in the future. • The service continued to learn from experience and shared learning points and improvements with all staff.

Further information is in the detailed findings below.

The five questions we ask about services and what we found